CRM Implementation and Support

Connecting Dots of Customer Data Points and Interactions

The need to consolidate customer touch points and interactions is ever growing to build complete picture. Our CRM Implementation and Support capabilities help here to address the needs.

CRM Implementation and Support addresses end-to-end implementation lifecycle. Starting from concept / gap identification to roll-out and improving system adoption.

CRM Implementation lifecycle encompasses discovery, analysis of requirements / gaps, design, development, customization & integration, user acceptance and enablement, data consolidation and migration, roll-out and post-live support.

Our Method focuses on Solution Driven Approach with solution mapping of overall CRM Landscape. Our capability offers Augmentation & Support for existing implementation / production usage as well as DevOps of CRM platform.

Implementation and Support

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CRM Implementation Considerations

CRM Implementation considerations focuses on steps to execute from concept to rollout.

These consideration help us understand the big picture in which CRM fits and how it adds to business objectives of growth, sustainability and customer satisfaction.

Understanding of objectives is ingrained into considerations, which may be unique for each business industry, territory and context. However, strategy guidelines help us focus on correct objectives.

CRM Implementation Best Practices

CRM Implementation Best Practices provide guidelines on how to govern overall CRM Implementation approach

Best Practices ensure that previously established and successful Industry Practices are leveraged and everchanging industry dynamics and evolution is taken into consideration while designing and implementing CRM solution and how to integration CRM solution in enterprise eco-system of business.